Schedule a meeting to assess the telephone triage needs for your hospice
Implement an electronic medical record and telephone forwarding system for after-hours service through an orientation process
Utilize Stat Triage by transferring telephone calls and updating on patients' conditions
Handle incoming calls, triage them based on priority, and notify the on-call nurse of any necessary patient visits
At the end of each shift, compile reports of phone calls (such as prescription refill requests, contacts with DME companies, and visits from on-call staff RNs) and document them in the hospice's dedicated medical record to ensure continuity of care.