1

Meet

Schedule a meeting to assess the telephone triage needs for your hospice

2

Orientation

Implement an electronic medical record and telephone forwarding system for after-hours service through an orientation process

3

Service

Utilize Stat Triage by transferring telephone calls and updating on patients' conditions

4

Calls

Handle incoming calls, triage them based on priority, and notify the on-call nurse of any necessary patient visits

5

End of Shift

At the end of each shift, compile reports of phone calls (such as prescription refill requests, contacts with DME companies, and visits from on-call staff RNs) and document them in the hospice's dedicated medical record to ensure continuity of care.