Stat Triage

Providing boutique triage service for you overnight, weekends, and holidays, ensuring your team always has support when needed.

About

Stat Triage LLC was established to provide hospice organizations with exceptional, white glove triage services tailored to the unique needs of their patients. An experienced and licensed registered nurse is dedicated to offering round-the-clock, personalized care.
As a boutique service, my goal is to streamline the triage process, create detailed daily reports to improve continuity of care and communication, reduce the burden on on-call nurses, decrease burnout, and ultimately enhance overall satisfaction for both patients and healthcare providers. We pride ourselves on offering a bespoke solution designed to deliver unparalleled care while supporting hospice teams in maintaining the highest standards of patient service.

Process

1

Meet

Schedule a meeting to assess the telephone triage needs for your hospice

2

Orientation

Implement an electronic medical record and telephone forwarding system for after-hours service through an orientation process

3

Service

Utilize Stat Triage by transferring telephone calls and updating on patients' conditions

4

Calls

Handle incoming calls, triage them based on priority, and notify the on-call nurse of any necessary patient visits

5

End of Shift

At the end of each shift, compile reports of phone calls (such as prescription refill requests, contacts with DME companies, and visits from on-call staff RNs) and document them in the hospice's dedicated medical record to ensure continuity of care.

Consulting
By curating seamless communication between on-call consultants and care teams, Stat Triage promotes a highly coordinated and refined response. Additionally, my service ensures elegant allocation of resources, minimizing unnecessary visits and optimizing the use of staff time, ultimately leading to cost efficiencies. This thoughtful approach fosters a more responsive, compassionate, and fiscally sustainable model for after-hours hospice care, delivering exceptional service without compromise.

Contact

  • 12397 San Jose Boulevard, Jacksonville, FL, USA

Blog

Revolutionizing Hospice Care with Round-the-Clock Triage Services

improving continuity of care, reducing burden on on-call nurses, and increasing overall satisfaction for patients and healthcare providers

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